Overview

We are seeking a highly skilled Data Center Engineer to work as part of the Data Center Operations Team. The position will support and maintain enterprise, mission-critical data center environments based on site in Richardson, Texas. The ideal candidate will possess strong troubleshooting expertise, hands-on cabling experience, and the ability to collaborate effectively across multiple teams. This role requires a detail-oriented professional who can manage infrastructure projects, maintain accurate documentation, and ensure optimal performance and reliability of data center systems.

Responsibilities

Perform advanced troubleshooting and root cause analysis across data center infrastructure including network, power, and physical layers
Install, terminate, test, and maintain copper and fiber cabling systems in accordance with industry standards
Use testing tools (e.g., OTDRs, light meters, cable testers) to validate cable and fiber throughput and performance
Support and maintain enterprise, mission-critical data center operations, ensuring uptime and reliability targets are met
Maintain accurate infrastructure documentation, including rack layouts, cable maps, and asset inventories
Utilize Nlyte (DCIM) or similar tools for asset tracking, capacity planning, and workflow management
Partner with cross-functional teams (network engineering, facilities, security, and application teams) to support deployments and incident resolution
Execute and support data center projects, including new builds, expansions, migrations, and decommissioning efforts
Follow change management processes to ensure controlled and compliant infrastructure updates
Participate in after-hours support or on-call rotations as needed for critical operations

Qualifications

Bachelor's Degree and 6 years of experience in Systems engineering and systems programmer

OR

High School Diploma or GED and 10 years of experience in Systems engineering and systems programmer

Preferred Area of Experience: Windows Server, Red Hat Linux, AIX, Mainframe

License or Certification Type: Microsoft Preferred, VMware Preferred, Red Hat Preferred, DevSecOps Preferred, Mainframe

Preferred Experience:

Exposure to mainframe, desktop, Windows and UNIX system support,
Exposure to Server Virtualization,
Exposure to Business Continuity Processes,
Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI),
Ability to be on call 24 hours a day, 7 days a week
Delivered advanced troubleshooting and root cause analysis across network, cabling, and physical infrastructure in mission-critical data center environments
Installed, terminated, and tested copper and fiber cabling systems, ensuring compliance with industry standards and optimal performance
Utilized fiber light meters, OTDRs, and cable certification tools to validate throughput, signal integrity, and connectivity issues
Supported enterprise-scale data center operations, maintaining high availability and minimizing downtime in 24/7 environments
Managed and executed data center projects, including equipment deployment, migrations, rack/stack, and decommissioning activities
Maintained accurate and detailed infrastructure documentation, including rack elevations, cable maps, and asset inventories
Leveraged Nlyte (DCIM) for asset tracking, capacity management, and workflow coordination across data center environments
Collaborated with cross-functional teams (network, systems, facilities, and security) to support deployments and resolve complex issues
Implemented and followed change management processes to ensure controlled and compliant infrastructure updates
Optimized cabling layouts and data center organization, improving airflow, accessibility, and overall operational efficiency

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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