Description

Job Type: Full-time, Exempt

Position Summary

The Systems Engineer is responsible for delivering high-quality technical support and infrastructure services across all reactive and proactive service requests within the Infrastructure Managed Services division. This role requires a strong combination of technical expertise, customer service excellence, and operational discipline.

Work will be performed both onsite at client locations and remotely from Entech’s Service Desk. The Systems Engineer serves as a key technical resource, working independently and collaboratively to ensure timely resolution of incidents, minimizing client disruption, and maintain system stability and performance.

Essential Roles & Responsibilities

Incident Resolution & SLA Performance
Proactive Monitoring & Risk Mitigation
Infrastructure Health & Technical Execution
Client Communication & Experience
Ticket Discipline & Documentation Integrity

Why Entech?

Entech is a Managed IT Services Provider with 28 years of experience delivering secure and reliable technology solutions to businesses throughout Florida. As a Managed Service Provider (MSP), we manage and support our clients’ technology environments—including help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term IT strategy—allowing organizations to focus on their business while we handle their technology.

With offices in Fort Myers, Naples, Bradenton, and Fort Lauderdale, we now serve organizations across Southwest and Southeast Florida and continue to grow our team of talented technology professionals.

Additional Responsibilities

Troubleshoot and resolve escalated technical issues across servers, networks, endpoints, and cloud environments
Respond to service requests and proactive monitoring alerts
Support Windows servers, Microsoft 365, Azure, networking equipment, and security systems
Perform system maintenance, upgrades, patching, and infrastructure improvements
Document work performed and maintain accurate ticket notes
Collaborate with internal teams and third-party vendors as needed
Deliver a high level of customer service and communication

Qualifications

3–5 years of experience in a technical support, systems administration, or MSP environment
Strong troubleshooting experience with:
Windows 10/11
Microsoft 365
Windows Server environments
Networking and VPN connectivity
Active Directory
Azure and virtualization technologies
Experience supporting both onsite and remote users
High School Diploma or GED required
Bachelor’s degree in IT or related field preferred

Benefits

Free Medical Insurance

Additional Employer Paid Medical Options

Fully Vested 401(k) Match

Flexible Time Off (an unlimited amount of paid time off days)

Free $10,000 Life Insurance Policy

Six Paid Holidays – PLUS Black Friday!

Flexible Schedule Options

Fun Employee Events – Yearly Culture Building Events

Options available for dental, vision, short term disability, long term disability, and additional life insurance.

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