L2 Field Systems Engineer

Department: Managed Services

Employment Type: Full Time

Location: Exigent - Morristown, New Jersey

Compensation: $70,000 - $85,000 / year

Description

About Exigent

Exigent is a long-standing, people-focused Managed Services Provider built on strong values, dependable processes, and a commitment to exceptional client service. With almost three decades in business, we've created a unique environment: structured enough to support quality and consistency, yet agile enough to innovate quickly and treat every employee and client like a true partner.

Our engineers are technical professionals who communicate clearly, collaborate well, and build trust with clients. If you take pride in your work, value organization and follow-through, and enjoy helping others succeed, you will fit right in.

For more details about our services, offerings, and leadership team, please see http://www.exigent.net.

About the Role

We are seeking an experienced MSP Field Systems Engineer - Level 2 who combines strong technical troubleshooting skills with exceptional client service and communication.

This is a field-focused position supporting client locations throughout New Jersey and New York City. The engineer may be primarily assigned to one client environment based on current business needs but will remain part of Exigent's broader service delivery team and may support additional clients, projects, or locations as priorities change.

The role includes a combination of on-site and remote support across endpoints, servers, networks, Microsoft 365, cloud services, and security technologies. The ideal candidate is organized, adaptable, technically capable, and comfortable serving as the visible face of Exigent at client locations.

MSP experience is required.

Key Responsibilities

Provide on-site and remote support for desktops, laptops, servers, networks, Microsoft 365, cloud services, and security technologies
Serve as a trusted technical presence at client locations, with the potential to be primarily assigned to one client while supporting others as business needs evolve
Troubleshoot issues ranging from end-user requests to more complex server, network, cloud, and infrastructure incidents
Own assigned tickets through resolution or appropriate escalation, including communication, documentation, coordination, and follow-up
Perform hands-on field engineering work, including equipment installation and replacement, deployments, connectivity troubleshooting, and site-related technical support
Assist with client onboarding, technology refreshes, migrations, infrastructure upgrades, and other project work
Collaborate with internal engineers, project teams, client stakeholders, and third-party vendors
Maintain accurate ticket notes, client documentation, inventories, and configuration records
Follow established security, change-management, escalation, and service delivery processes
Participate in a rotating after-hours on-call schedule
Represent Exigent professionally and create a positive client experience

Skills, Knowledge & Expertise

Professional Skills:

Excellent communication and relationship-building skills
A calm, professional presence with clients, executives, end users, vendors, and internal teams
Strong organizational habits, attention to detail, and reliable follow-through
High ownership mentality; you see problems through resolution or structured escalation
Ability to work independently while remaining closely coordinated with the broader service team
Adaptability and sound judgment when balancing simple requests, complex escalations, and changing priorities
Consistent, accurate ticket documentation and time entry
Willingness to continuously learn, train, and pursue relevant certifications
Ability to travel regularly to client sites throughout New Jersey and New York City
Availability for standard hours (8:30am-5:30pm) plus occasional after-hours work

Technical Skills (Required):

5+ years of professional IT support experience, including at least 3 years supporting multiple client environments within an MSP, VAR, or IT consulting organization
Strong experience supporting Windows Desktop and Windows Server environments
Administration and troubleshooting experience with Microsoft 365, Active Directory, email, collaboration, identity, and cloud services
Experience supporting macOS in business environments
Practical knowledge of business networks, including switches, firewalls, wireless networks, VPNs, VLANs, DNS, DHCP, and internet connectivity
Experience with virtualization, backup and recovery technologies, server hardware, and storage
Working knowledge of modern endpoint, identity, email, and cybersecurity technologies
Experience using ticketing/PSA and remote monitoring and management platforms
Strong troubleshooting, documentation, communication, and escalation skills

Preferred Experience:

ConnectWise Manage or a similar ticketing/PSA platform
Remote Monitoring & Management platforms such as Automate, NinjaOne, or Kaseya
Experience supporting a primary client environment while remaining accountable to MSP standards and processes
Relevant Microsoft, networking, cloud, or security certifications